Task 1: Writing an Email
CLB 11-12196 words · 27 minutesThe prompt
You recently moved into an apartment building where the only elevator has been out of service for two weeks. Write an email of about 150-200 words to the building manager, Mr. Thompson.
- Explain the problems the broken elevator is causing.
- Ask when it will be repaired.
- Suggest a temporary solution for affected residents.
Sample answer · CLB 11-12
Dear Mr. Thompson, I am writing to raise an urgent concern about the elevator at 45 Maple Street, which has now been out of service for two weeks. The prolonged outage is creating real hardship for residents. I live on the seventh floor, and carrying groceries up the stairs each day has become exhausting. More importantly, several elderly neighbours and a family with a young child are effectively trapped on the upper floors, and I worry about their safety in an emergency. Could you please let me know when the elevator is expected to be repaired, and whether the delay is due to parts or contractor availability? A clear timeline would help all of us plan. In the meantime, I would suggest arranging temporary assistance for residents with mobility issues, such as a volunteer schedule to help carry deliveries. Even a notice in the lobby explaining the situation would reassure everyone. Thank you for your attention to this matter. I look forward to your reply. Sincerely, Priya Sharma
Why this scores CLB 11-12
Coherence & Meaning
Opens with a clear purpose, then gives one focused paragraph per required point (impact, timeline request, suggestion). The reader never has to guess what is being asked.
Vocabulary
Precise, natural word choices ("prolonged outage," "effectively trapped," "contractor availability") instead of repeating "broken" and "problem."
Readability
Varied sentence structures, strong control of grammar and punctuation, and clean paragraphing. Errors are essentially absent.
Task Fulfillment
Every required point is fully addressed, the tone is polite but appropriately firm for a formal complaint, and the length sits squarely in the 150-200 word range.
Where a mid-band answer falls short: A CLB 6-7 version would still cover the points, but with shorter, simpler sentences, more repetition of basic words, a few grammar or article errors, and thinner development - for example, just naming the problem instead of explaining who it affects and why.